Trouble after re registration to kontalk

Support
#1

I forgot to backup my wifes key and had to re register after her phone was replaced.
Since then we get a bad key error and when
sending and receiving messages. Please advice

Thanks

#2

Have you tried to refresh manually the contact lists on all involved phones?

Normally the contact lists will refreshed automatically. But this can take up to a few hours.

#3

Thanks for responding
I haven’t tried that.
How do i refresh manually?

#4

Go to the contact list (button “new chat” or something. I don’t know the correct english sentence) click the 3dot menu and there “refresh”

#5

SOLVED !!!

Great
thank a lot

1 Like
#6

Your welcome :grinning:

This seems to be a FAQ.

I will add it to our FAQ page as soon as possible.

1 Like
#7

Next version will have better automatic handling of key refresh (as a matter of fact, 4.0.4 already has some improvements), although some scenarios are simply impossible to handle.

#8

@daniele_athome

It sounds we don’t need to add it to our FAQ page?
Or what do you think?

#9

Yes, please add a FAQ anyway. We’ll have time to amend/remove it if needed.

#10

I have added the new question. But I’m not really contently. (my bad english)

It needs review absolutely.

I will translate it into german if it’s reviewed an I have the OK.

#11

Allow me to suggest some correction:

#12

Sure, please let me know what I can do better.
Or if you have a github account you can correct it on your own.
If you did it please let me know it so I can translate it into german.

#13

I write the suggestion in the reply but for some reason it doesn’t show.
I will post it directly to the forum.

webratte
July 2

Sure, please let me know what I can do better.
Or if you have a github account you can correct it on your own.
If you did it please let me know it so I can translate it into german.

<בקרו בנושא או ענו למייל זה כדי להגיב.

In Reply To

shlomi
July 2

Allow me to suggest some correction:

<בקרו בנושא או ענו למייל זה כדי להגיב.

<כדי להפסיק את המיילים האלו, לחצו כאן.

#14

My suggestion is as follows

I have recreated my key (e.g. I have to re-register my number on a new phone). Now my contacts get a “bad key warning”. What happens?
Your old key will be invalid and the new key will be sent to your contacts as soon as the contact list will be automatically refreshed. This may take a few hours.

To have the new key take effect immediately the contact list needs to be refreshed manually. To refresh the contact list manually follow this steps:

open the contact list "pencil-icon -> new chat"
click the “three dot menu -> refresh”

And now accept the new key.
BTW. If you have a new phone you can use your already existing account/key by following this tutorial.

1 Like
#15

Thank you.
I will add it as soon as possible.
Probably tomorrow evening.

#16

I fixed some things in the question. Thank you both guys!

#17

Thank you.
I will translate it very soon.
For real :wink: