Hi,
Previously I have checked in server logs. Here is the log details as follows:
2017-04-22 00:29:23.615 [kontalk:jabber:iq:register Queue Worker 4] KontalkIqRegister.process() FINEST: Processing packet: from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq xmlns="jabber:client" to="greatdiscountsavings.com" type="set" id="98Vfa-4"><query xmlns="jabber:iq:register"><x xmlns="jabber:x:data" type="submit"><field var="FORM_TYPE" type="hidden"><value>http://greatdiscountsavings.com/protocol/register#code</value></field><field label="Validation code" var="code" type="text-single"><value>165777</value></field></x></query></iq>, SIZE=374, XMLNS=jabber:client, PRIORITY=NORMAL, PERMISSION=LOCAL, TYPE=set
2017-04-22 00:29:23.615 [in_92-sess-man] OfflineMessages.postProcess() FINEST: unable to store offline packet: not authorized (from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq xmlns="jabber:client" to="greatdiscountsavings.com" type="set" id="98Vfa-4"><query xmlns="jabber:iq:register"><x xmlns="jabber:x:data" type="submit"><field var="FORM_TYPE" type="hidden"><value>http://greatdiscountsavings.com/protocol/register#code</value></field><field label="Validation code" var="code" type="text-single"><value>165777</value></field></x></query></iq>, SIZE=374, XMLNS=jabber:client, PRIORITY=NORMAL, PERMISSION=LOCAL, TYPE=set)
2017-04-22 00:29:23.615 [in_92-sess-man] DomainFilter.filter() FINEST: Filtering (packet): from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq xmlns="jabber:client" to="greatdiscountsavings.com" type="set" id="98Vfa-4"><query xmlns="jabber:iq:register"><x xmlns="jabber:x:data" type="submit"><field var="FORM_TYPE" type="hidden"><value>http://greatdiscountsavings.com/protocol/register#code</value></field><field label="Validation code" var="code" type="text-single"><value>165777</value></field></x></query></iq>, SIZE=374, XMLNS=jabber:client, PRIORITY=NORMAL, PERMISSION=LOCAL, TYPE=set
2017-04-22 00:29:23.617 [in_92-sess-man] SessionManager.processPacket() FINEST: Packet processed by: [kontalk:jabber:iq:register]
2017-04-22 00:29:24.030 [kontalk:jabber:iq:register Queue Worker 4] ThreadExceptionHandler.uncaughtException() SEVERE: Uncaught thread: "kontalk:jabber:iq:register Queue Worker 4" exception
java.lang.UnsatisfiedLinkError: no jkyotocabinet in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1867)
at java.lang.Runtime.loadLibrary0(Runtime.java:870)
at java.lang.System.loadLibrary(System.java:1122)
at kyotocabinet.Loader.load(Loader.java:35)
at kyotocabinet.DB.<clinit>(DB.java:31)
at fm.last.commons.kyoto.factory.DefaultInternalKyotoFactory.newDb(DefaultInternalKyotoFactory.java:25)
at fm.last.commons.kyoto.factory.KyotoDbBuilder.build(KyotoDbBuilder.java:150)
at fm.last.commons.kyoto.factory.KyotoDbBuilder.buildAndOpen(KyotoDbBuilder.java:163)
at org.kontalk.xmppserver.pgp.PGPLocalKeyring.<init>(PGPLocalKeyring.java:49)
at org.kontalk.xmppserver.KontalkKeyring.<init>(KontalkKeyring.java:55)
at org.kontalk.xmppserver.KontalkKeyring.getInstance(KontalkKeyring.java:175)
at org.kontalk.xmppserver.auth.KontalkAuth.getKeyring(KontalkAuth.java:77)
at org.kontalk.xmppserver.KontalkIqRegister.getKeyring(KontalkIqRegister.java:769)
at org.kontalk.xmppserver.KontalkIqRegister.signPublicKey(KontalkIqRegister.java:764)
at org.kontalk.xmppserver.KontalkIqRegister.process(KontalkIqRegister.java:415)
at tigase.server.xmppsession.SessionManager$ProcessorWorkerThread.process(SessionManager.java:2562)
at tigase.util.WorkerThread.run(WorkerThread.java:128)
2017-04-22 00:29:50.766 [Watchdog - c2s] ConnectionManager$Watchdog$1.check() FINEST: Testing service: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, type: accept, Socket: TLS: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654 Socket[addr=/115.98.113.106,port=41654,localport=5222], jid: null, sinceLastTransfer: 27,154, maxInactivityTime: 86,400,000, watchdogTimeout: 1,740,000, watchdogDelay: 600,000, watchdogPingType: WHITESPACE
2017-04-22 00:31:19.713 [scheduler_pool-12-thread-1-sess-man] SessionManager$AuthenticationTimer.run() FINE: Authentication timeout expired, closing connection: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.714 [in_28-message-router] MessageRouter.processPacket() FINEST: Processing packet: from=sess-man@cweb01.nityainc.com, to=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, DATA=<iq id="tig2" from="sess-man@cweb01.nityainc.com" to="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" type="set"><command node="CLOSE" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=201, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.714 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: Called for : c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.714 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: No componentID matches (fast lookup against exact address): c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, for map: [vhost-man@cweb01.nityainc.com, stats@cweb01.nityainc.com, s2s@cweb01.nityainc.com, basic-conf@cweb01.nityainc.com, sess-man@cweb01.nityainc.com, eventbus@cweb01.nityainc.com, monitor@cweb01.nityainc.com, multicast@cweb01.nityainc.com, probe@cweb01.nityainc.com, ext@cweb01.nityainc.com, network@cweb01.nityainc.com, c2s@cweb01.nityainc.com]; trying VHost lookup
2017-04-22 00:31:19.714 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: Called for : c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.714 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: No componentID matches (fast lookup against exact address): c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, for map: [vhost-man@cweb01.nityainc.com, stats@cweb01.nityainc.com, s2s@cweb01.nityainc.com, basic-conf@cweb01.nityainc.com, sess-man@cweb01.nityainc.com, eventbus@cweb01.nityainc.com, monitor@cweb01.nityainc.com, multicast@cweb01.nityainc.com, probe@cweb01.nityainc.com, ext@cweb01.nityainc.com, network@cweb01.nityainc.com, c2s@cweb01.nityainc.com]; trying VHost lookup
2017-04-22 00:31:19.714 [in_28-message-router] MessageRouter.processPacket() FINEST: 1. Packet will be processed by: c2s@cweb01.nityainc.com, from=sess-man@cweb01.nityainc.com, to=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, DATA=<iq id="tig2" from="sess-man@cweb01.nityainc.com" to="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" type="set"><command node="CLOSE" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=201, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.714 [in_28-c2s] ClientConnectionManager.processPacket() FINEST: Processing packet: from=sess-man@cweb01.nityainc.com, to=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, DATA=<iq id="tig2" from="sess-man@cweb01.nityainc.com" to="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" type="set"><command node="CLOSE" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=201, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.715 [in_28-c2s] ClientConnectionManager.processCommand() FINEST: Sending stream close to the client: </stream:stream>
2017-04-22 00:31:19.717 [in_28-c2s] StreamManagementIOProcessor.serviceStopped() FINEST: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, type: accept, Socket: TLS: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654 Socket[addr=/115.98.113.106,port=41654,localport=5222], jid: null, service stopped - StreamManagement disabled
2017-04-22 00:31:19.717 [in_28-c2s] ConnectionManager.serviceStopped() FINER: [[c2s]] Connection stopped: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, type: accept, Socket: TLS: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654 Socket[addr=/115.98.113.106,port=41654,localport=5222], jid: null
2017-04-22 00:31:19.717 [in_28-c2s] ClientConnectionManager.xmppStreamClosed() FINER: Stream closed: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.718 [in_28-c2s] ClientConnectionManager.xmppStreamClosed() FINE: Service stopped, sending packet: from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq from="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" to="sess-man@cweb01.nityainc.com" delay="120" type="set" retryCount="15" id="860ad36a-c4ca-4cd8-b124-07d645f35d4e"><command node="STREAM_CLOSED" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=269, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.718 [in_28-message-router] MessageRouter.processPacket() FINEST: Processing packet: from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq from="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" to="sess-man@cweb01.nityainc.com" delay="120" type="set" retryCount="15" id="860ad36a-c4ca-4cd8-b124-07d645f35d4e"><command node="STREAM_CLOSED" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=269, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.718 [in_28-c2s] StreamManagementIOProcessor.serviceStopped() FINEST: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, type: accept, Socket: TLS: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654 Socket[addr=/115.98.113.106,port=41654,localport=5222], jid: null, service stopped - StreamManagement disabled
2017-04-22 00:31:19.718 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: Called for : sess-man@cweb01.nityainc.com
2017-04-22 00:31:19.718 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: Called for : sess-man@cweb01.nityainc.com
2017-04-22 00:31:19.718 [in_28-message-router] MessageRouter.processPacket() FINEST: 1. Packet will be processed by: sess-man@cweb01.nityainc.com, from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq from="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" to="sess-man@cweb01.nityainc.com" delay="120" type="set" retryCount="15" id="860ad36a-c4ca-4cd8-b124-07d645f35d4e"><command node="STREAM_CLOSED" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=269, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.718 [in_92-sess-man] SessionManager.processPacket() FINEST: Received packet: from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq from="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" to="sess-man@cweb01.nityainc.com" delay="120" type="set" retryCount="15" id="860ad36a-c4ca-4cd8-b124-07d645f35d4e"><command node="STREAM_CLOSED" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=269, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.718 [in_92-sess-man] SessionManager.processCommand() FINER: STREAM_CLOSED command from: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.719 [session-close Queue Worker 28] SessionManager$SessionCloseProc.process() FINEST: Executing connection close for: from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq from="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" to="sess-man@cweb01.nityainc.com" delay="120" type="set" retryCount="15" id="860ad36a-c4ca-4cd8-b124-07d645f35d4e"><command node="STREAM_CLOSED" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=269, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.719 [in_28-message-router] MessageRouter.processPacket() FINEST: Processing packet: from=sess-man@cweb01.nityainc.com, to=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, DATA=<iq id="860ad36a-c4ca-4cd8-b124-07d645f35d4e" from="sess-man@cweb01.nityainc.com" to="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" type="result"/>, SIZE=165, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=result
2017-04-22 00:31:19.719 [session-close Queue Worker 28] SessionManager.closeConnection() FINER: Stream closed from: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.719 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: Called for : c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.719 [session-close Queue Worker 28] SessionManager.closeConnection() FINE: Can not find resource connection for connectionId: c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.719 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: No componentID matches (fast lookup against exact address): c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, for map: [vhost-man@cweb01.nityainc.com, stats@cweb01.nityainc.com, s2s@cweb01.nityainc.com, basic-conf@cweb01.nityainc.com, sess-man@cweb01.nityainc.com, eventbus@cweb01.nityainc.com, monitor@cweb01.nityainc.com, multicast@cweb01.nityainc.com, probe@cweb01.nityainc.com, ext@cweb01.nityainc.com, network@cweb01.nityainc.com, c2s@cweb01.nityainc.com]; trying VHost lookup
2017-04-22 00:31:19.720 [session-close Queue Worker 28] SessionManager.closeConnection() FINE: queuing connection c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654 for user null for detail stale connection check - should not happen!!
2017-04-22 00:31:19.720 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: Called for : c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654
2017-04-22 00:31:19.720 [session-close Queue Worker 28] DomainFilter.filter() FINEST: Filtering (packet): from=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, to=sess-man@cweb01.nityainc.com, DATA=<iq from="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" to="sess-man@cweb01.nityainc.com" delay="120" type="set" retryCount="15" id="860ad36a-c4ca-4cd8-b124-07d645f35d4e"><command node="STREAM_CLOSED" xmlns="http://jabber.org/protocol/commands"/></iq>, SIZE=269, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=set
2017-04-22 00:31:19.720 [in_28-message-router] MessageRouter.getLocalComponent() FINEST: No componentID matches (fast lookup against exact address): c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, for map: [vhost-man@cweb01.nityainc.com, stats@cweb01.nityainc.com, s2s@cweb01.nityainc.com, basic-conf@cweb01.nityainc.com, sess-man@cweb01.nityainc.com, eventbus@cweb01.nityainc.com, monitor@cweb01.nityainc.com, multicast@cweb01.nityainc.com, probe@cweb01.nityainc.com, ext@cweb01.nityainc.com, network@cweb01.nityainc.com, c2s@cweb01.nityainc.com]; trying VHost lookup
2017-04-22 00:31:19.720 [in_28-message-router] MessageRouter.processPacket() FINEST: 1. Packet will be processed by: c2s@cweb01.nityainc.com, from=sess-man@cweb01.nityainc.com, to=c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654, DATA=<iq id="860ad36a-c4ca-4cd8-b124-07d645f35d4e" from="sess-man@cweb01.nityainc.com" to="c2s@cweb01.nityainc.com/66.226.73.49_5222_115.98.113.106_41654" type="result"/>, SIZE=165, XMLNS=null, PRIORITY=SYSTEM, PERMISSION=NONE, TYPE=result
2017-04-22 00:31:19.721 [in_28-c2s] ClientConnectionManager$StoppedHandler.responseReceived() FINEST: Response for stop received...
2017-04-22 00:31:19.953 [Thread-1100] SessionManager$StaleConnectionCloser.closeConnections() INFO: Trying to find and remove stale XMPPResourceConnections
2017-04-22 00:31:19.954 [Thread-1100] SessionManager$StaleConnectionCloser.closeConnections() FINEST: found connection without proper connection id = XMPPResourceConnection=[user_jid=sess-man@cweb01.nityainc.com, packets=0, connectioId=null, domain=cweb01.nityainc.com, authState=NOT_AUTHORIZED, isAnon=false, isTmp=false, parentSession hash=530420995, parentSession liveTime=689192]
Please check it once and could help me out of this issue to solve my solution.
Thanks,
Raviteja